Getting started
How do I add my first garment?
Open the Record tab, choose Add New Garment, enter a name, fill in the required care fields, and tap Save. You can also start from Home quick actions or the Garments tab + button.
Where is my data stored?
All garments, records, photos, and voice notes are saved locally on your iPhone. The App does not sync your library to our servers. See the Privacy Policy for details.
How do I compare two care records?
A garment needs at least two saved records. Open the garment detail page and tap Compare Latest, or use the Compare shortcut on Home when a garment qualifies.
Coins & HD export
What are coins used for?
Coins unlock HD comparison exports saved to your Photo Library. Voice notes and standard care logging are free. New users receive a welcome coin balance.
How do I buy more coins?
Go to Me → Coin Store (or tap the coin badge on Home) and choose a pack. Purchases are handled securely through Apple In-App Purchase.
I was charged but did not receive coins
Try force-quitting and reopening the App. If coins still do not appear, tap Restore in Coin Store or contact us with your Apple receipt. Include the purchase date and product name.
Wash reminders
How do reminders work?
You can enable global reminders under Me → Wash Reminders, or turn on per-garment reminders from a garment’s detail page. Reminders are local notifications — no account required.
I am not receiving notifications
Check iOS Settings → Notifications → Laundry Label Care and ensure alerts are allowed. For garment-specific reminders, open the garment detail page and confirm the wash reminder switch is on.
Can garment reminders work without Me page reminders?
Yes. Per-garment reminders are independent. You can disable global reminders in Me while keeping individual garment reminders enabled.
Photos, voice & permissions
Camera or Photo Library access was denied
Open iOS Settings → Laundry Label Care and enable Camera and/or Photos. You can re-trigger permission prompts by attempting to add a photo again inside the App.
Voice notes are not recording
Ensure Microphone access is enabled in Settings. Voice notes are stored locally and attached to the active care record.
Data & troubleshooting
How do I delete all app data?
Go to Me, scroll to the Data section, and use Clear All Data. This permanently removes garments, records, photos, and voice notes from the App.
Will uninstalling the app delete my data?
Yes — removing the App from your device deletes its local sandbox data. If you use an iPhone backup, data may remain inside backups until those backups expire or are replaced.
Which iOS version is supported?
Laundry Label Care requires iOS 16.0 or later.
Still need help?
Email us at support@laundrylabelcare.com. Please include your iOS version, App version, and a short description of the issue. Screenshots are welcome.
For privacy-related questions, see our Privacy Policy.